Shipping policy

Shipping & Digital Delivery Policy

Last updated: October 19, 2026

Welcome to LaserCraft Hub!

At LaserCraft Hub, we specialize exclusively in digital products, including laser cutting and engraving design files, digital collections, and downloadable resources.

All products sold on our website are 100% digital. No physical products are shipped.

1. Digital Delivery

All purchases are delivered electronically.

Once your payment has been successfully processed, you will receive access to your purchased digital products through our automated delivery system.

Depending on the product, your order may include:

  • A downloadable PDF containing access instructions and download links.

  • Links to access your purchased digital file collections.

  • Instructions for downloading and organizing your files.

Digital access is generally available shortly after payment confirmation.

2. How to Access Your Files

After completing your purchase:

  1. Check the email address provided during checkout.

  2. Open your order confirmation and digital download email.

  3. Follow the download instructions or open the provided PDF.

  4. Access and download your purchased digital files.

We recommend using a desktop or laptop computer when downloading large digital collections.

For ZIP files, extract the contents before using the design files.

3. Delivery Time

Our digital delivery system is automated, and downloads are generally made available shortly after successful payment.

Occasionally, delivery may be delayed due to payment verification, technical issues, or third-party service interruptions.

If you have not received your digital download instructions, please check your spam, junk, or promotions folders before contacting support.

4. Shipping Costs

There are no physical shipping fees.

All products are delivered digitally, and access to purchased files is included in the product price.

No shipping address is required for physical delivery. Billing information may still be requested for payment processing or tax purposes.

5. Download Issues and Assistance

If you experience any of the following issues:

  • Missing download emails.

  • Broken or inaccessible download links.

  • Corrupted or incomplete files.

  • Difficulty accessing your purchased digital collection.

Please contact our customer support team at:

info@lasercraft-hub.com

Include your order number and the email address used during checkout so we can locate your purchase and assist you.

We will make reasonable efforts to resolve delivery issues and restore access to your purchased content.

6. Customer Responsibility

Customers are responsible for providing a valid email address at checkout and ensuring they have suitable software and equipment to use their purchased digital files.

We recommend downloading and securely backing up your files after receiving access.

Please review the product description and supported file formats before purchasing.

7. Refunds and Returns

Due to the digital nature of our products, purchases are generally final once digital content has been delivered or made available.

For information about refunds, technical issues, and applicable consumer rights, please refer to our Refund & Return Policy.

Nothing in this policy limits any rights or remedies available under applicable law.

8. Contact Information

For questions regarding digital delivery or accessing your purchased files, please contact:

LaserCraft Hub

Email: info@lasercraft-hub.com

Website: https://lasercraft-hub.com